The RID Experience

Our customers know first hand what The RID Experience really means… and they’re never disappointed! When you choose RID Pest Control you’ll come to know first hand why we’re Ballarat’s number one pest control experts!

RID Pest Control present to you something you won’t find at our competitors – a promise we know goes unmatched – as a customer, what you receive from RID will not fall short of our guarantees – all 3 of them!!

RID Pest Control provides 3 CORE GUARANTEES that are the basis of The RID Experience

Our Guarantees

We get RID or ’em or we come back for free*

Most of our services include a ‘free service period‘ or warranty where we guarantee that we get RID of ’em

If they come back, we’ll come back! at no further cost to you!

Each service report provided will have a written warranty period clearly shown.

We place a very strong emphasis on providing YOU the BEST SERVICE at the BEST PRICE!

This is no gimmick! It runs in our family and stems from our passion and dedication to do the best we can at everything we do! It’s in our DNA…. So when it comes to our family business it translates into a strong dedication to ensuring our long term success.

We understand that in business you won’t remain sustainable or successful without being good at what you do…. and while we believe we are very much service differentiated we work in an industry where the average consumer can’t easily assess a good service from a bad one!
We pledge to deliver the very best pest control services and provide every one of our customers 100% satisfaction guaranteed!

Our service pledge goes beyond this though, we adhere to best practices, and, applicable industry codes of conduct, as well as being innovative, and, ‘on trend’ in our techniques and use of technology, tools and materials!

All RID staff must gain a minimum amount of Professional Development points each year as well as undertake new product training, attend trade breakfasts, conferences and continue learning through access to studies, reports and journal articles.

We’re passionate about our industry and our work and we’re confident this is shown in our ethics and commitment to our clients.

BEST PRICE GUARANTEED

We promise that we are competitively priced, we routinely check that we’re offering you the very best services at the very BEST PRICE.

We’re so confident we have the best prices that if you dare to compare and provide us with a cheaper quote we’ll beat it! *

* Excludes commercial work.
WRITTEN QUOTATION REQUIRED – COMPARABLE SERVICE TECHNIQUES AND/OR PRODUCTS ONLY – WE KNOW THAT OUR SERVICE IS WORTH WHAT YOU’LL PAY – IS THE COMPETING QUOTE?

If you believe we have not lived up to your expectations or we failed to deliver ‘The RID Experience’ we encourage you to get in contact and provide feedback so we can work hard to address your concerns.

Simply contact us!

* Our general warranty policy contains the nuts and bolts of our warranty and sets out what you can expect from us. It’s available for download here.