You’ve probably got questions? Here we have some of the most common questions we receive from our customers. If your question is not answered here, please get in contact and a professional pest control operator will assist you!

Do you offer a warranty on your services?

Most services carry a satisfaction guarantee that includes a free service period, which means if you’re still having pest problems during the this period, we’ll get RID of ’em at no further cost to you. The length of the warranty will vary from service to service and may also depend on your property’s design and complexities such as exposure to weather, location etc. Ultimately we work very hard to ensure we achieve the outcomes you desire, so if things aren’t how you expected, let us know and we’ll do everything we can to ensure your satisfaction!

Are the chemicals you use safe for humans?

Whilst we enforce a number of safety precautions the chemicals used by RID are relatively safe for humans, especially if our safety briefing is followed carefully. You’ll find that in some instances chemicals can be harmful for a short period of time (EG: Fumigation) which is why we don’t allow persons entry to the premises until it is safe. Almost all chemicals we use are only an immediate health risk if ingested and we’re confident this won’t occur!

Will my pets be safe while you do your treatment?

Absolutely! Our services are never going to harm you pets! We do encourage you to cover or remove food bowls and will advise you if there are any other requirements before we start the work. A common concern around rodent baits is pets consuming them – we’re professional and are almost certain this won’t happen.

I found a strange looking bug, can you identify it?

Sure can! Catch it and keep it (freezer is best place to preserve) and we’ll be able to better identify the bug or pest. If you take a photo you can message that to us on facebook or even MMS – be sure to capture a sharp, in focus photo as close up as you can get.

Does the weather stop you from working?

Some of our services can’t be carried out when the weather does not permit – especially outside treatments, most services inside can be completed no matter the weather. We’ll advise you further if weather prevents us from completing the job. Rain, Strong Wind & Extreme heat affect us at times.

Do I need to leave my home while you do your work?

No! Usually there is no need to leave your home. For some treatments we may recommend you leave for a few hours, especially if you are pregnant, suffer asthma or suffer allergies – this is often only precautionary and just makes sense. We’ll advise you if we think you should vacate your home or business when we conduct our risk and safety assessment before starting work.

Are you licensed and insured?

Of course we are! We carry all the relevant documentation with us so don’t be shy to ask to see our stunning photo license though! They’re all great mug shots! 

What areas do you service?

We service most areas surrounding Ballarat, Victoria. This covers vast parts of the Western District. It’s an extensive area. You can access a map of the areas we currently service here: https://www.ridpestcontrol.com.au/about-rid-pest-control/our-service-area/ We are regularly responding to demand and adding new service areas – if you live slightly outside any of our service areas please enquire and we may be able to assist you!

Some of the towns we service include:

  • Pest Control in Ballarat
    • Soldiers Hill
    • Brown Hill
    • Redan
    • Newington
    • Ballarat Central
    • Black Hill
    • Ballarat North
    • Invermay
    • Creswick Pest Control & Termite Control
  • Pest Control in Sebastopol
  • Pest Control in Alfredton
  • Pest Control in Lucas
  • Pest Control in Ballan
  • Pest Control in Beaufort
  • Pest Control in Ararat
  • Meredith Pest Control & Termite Control
  • Daylesford Pest Control & Termite Control
  • Pest Control in Sebastopol
  • Pest Control in Bacchus Marsh
  • Enfield Pest Control & Termite Control
  • Golden Plains Pest Control
  • Pest Control in Avoca
  • Dereel Pest Control & Termite Control
  • Pest Control in Skipton
  • … Plus many more areas!