RID Pest Control maintain complete transparency and diligence in affording our customers consumer protections and sound policies applicable to the use and acceptance of our service offering.
Below you’ll locate multiple legal policies, click each one to read the fine print!
RID Pest provides general price guides on our website in an effort to allow consumers to be better advised as to the likely costs involved in professional pest control services that we offer.
There are a number of factors (time, materials, travel etc) that can impact upon our pricing and we always reserve the right to correctly factor pricing upon our initial arrival at a specific job and after a site inspection.
We provide pricing information in good faith and our price guides are just that! A guide.
Our price guides are based on an average sized home in the Ballarat area. We know our services well and you can be assured that pricing information displayed on our website is what the majority of our happy clients are charged for the applicable service.
We’re more than happy to give you a tailor made quote so you know what you’re up for before you engage our services. Usually we won’t need to inspect the site before providing a quote but we may require an inspection to deliver an accurate quotation – naturally we’ll do this with 0 obligation if we need to.
Shop A Docket – Ballarat Pest Control Offers
RID Pest Control offers special discounts and coupons from time to time via Shop A Docket campaigns.
All offers must be redeemed by the expiry date displayed on the coupon. That is, the service MUST BE BOOKED before the stipulated expiry date. If appointments are made for a date after the expiry date but the appointment was made before the expiry date then we will still honour the promoted special.
You MUST ADVISE US at the time of booking that you wish to take advantage of a Shop A Docket offer. Bookings are essential.
You MUST PRESENT the Shop A Docket coupon / docket or voucher in it’s original form at the time of your service being delivered.
SIZE MATTERS and our offers are available to properties of an ‘average’ size up to but not exceeding 4 bedrooms. We will assess the property size upon arrival because we understand that some homes are HUGE and some are modest! We make our offer based on the allowance of time according to the average Ballarat house size.
Shop A Docket offers are cannot be used in conjunction with ANY OTHER OFFER, discount or promotion.
Shop A Docket offers are not available for after hours or public holiday appointments.
Shop A Docket offers are available to the following suburbs only: Ballarat, Ballarat North, Invermay Park, Ballarat East, Wendouree, Lake Gardens, Alfredton, Lucas, Winter Valley, Sebastopol, Mount Clear, Buninyong, Redan, Newington, Cardigan Village, Bonshaw, Smythes Creek, Lake Wendouree, Ballarat Central & Brown Hill. – If you are located outside of these suburbs please enquire with us.
Shop A Docket offers are subject to appointment availability.
Other terms and conditions may apply, contact us for full details.
RID Pest Control provide a warranty against many of our services.
Our warranties are offered in addition to the statutory rights and remedies that may be available to you under Australian Consumer Law.
Your invoice / service report will detail the warranty period provided for the services provided or the pests treated.
What is the RID warranty?
The RID warranty is essentially a FREE SERVICE PERIOD where we will provide remedial re treatment to the initially treated property AT NO FURTHER COST TO YOU. It’s our guarantee to you that we’ll get RID of them! So while in simple terms it’s a warranty we really believe it to be a free service period… as part of our customer care offering post treatment.
Your technician will explain the warranty to you and reasonable expectations and any limitations to the warranty based upon the specifics of your site / property. Warranties given expressly on the service report or invoice can vary from site to site and property to property and are not assured to be pest specific.
For example: We may warrant spider treatments for a period of 6 months in typical circumstances, however, there may be structural, design or environmental limitations that can mean we offer a lesser warranty of say, 3 months. The effectiveness of the treatment applied is assessed by the technician who performs the treatment and a reasonable warranty will be provided to you after consideration of any factors deemed to inhibit the effectiveness of our treatment. This will be explained to you on the day of treatment.
The warranty provided commences from the date of the service performed.
Any guarantee or warranty made by RID Pest Control shall not apply unless the customer has paid all monies owing for the services provided by us.
How a warranty claim works
Although unlikely, If after RID has treated a specific pest problem around your home you continue to experience an issue with the targeted pest(s) simply contact RID Pest Control by phone or email to discuss and we’ll schedule an appointment for us to re-attend and retreat the pests until they’re gone.
In fact we encourage every customer to contact us if something isn’t meeting their expectations! We GUARANTEE satisfaction and will re attend if you let us know something isn’t right.
Note: Some pests species we require time for the treatment to be completely effective and therefore we may not provide a re treatment until a certain amount of time has passed. This is often because of the professional and specific nature of the products used and the fact that they may take some time to bring an infestation under control, your technician will provide details about this sort of thing at the time of your service.
For example: Spider treatments – we won’t retreat unless 4 weeks has passed since treatment. This is because we need to allow the residual effects of the products to start working. For Rodents, we guarantee to get RID of them, and require a minimum 2 weeks before a re treatment to allow sufficient time for bait uptake and control.
Re treatments do not extend the warranty beyond the original warranty offered but are all about ensuring your expectations are met and that we’ve done what we said we would do!
While we understand that the common expectation is that once we’ve left your home there will be no more pests, our professional training, experience and knowledge assist us in knowing that this will not always be the case. We will aim to provide some initial advice and basic education specific to your pest problem at the conclusion of your treatment but it is important to understand that certain pests will necessarily remain for a short time after treatment because of the nature of the treatment. Eg: Rodents – need to allow some time post treatment for control.
For general pest and spider treatments areas and building elements such as sheds, fences, play equipment and other fully weather exposed areas are not covered by our normal warranty. Internal areas and well sheltered external areas that aren’t subject to such extreme environmental degradation are fully warranted.
Our written warranty policy doesn’t account entirely for the fact that we’re very passionately committed to ensuring customer satisfaction. We’d love to discuss any disappointments you may have and are always happy to remedy your concerns one way or another. Even after the warranty period! You might find some professional advice makes all the difference!
About Using This Web Site
The Site is operated by RID Pest Control and all rights thereto are owned and reserved by RID Pest Control and its subsequent owners.
By using this web site you are accepting all the terms of this disclaimer notice. If you do not agree with anything in this notice you should not continue use this web site.
Pricing information provided on our website is a guide only and should not be considered to be an exact representation of what you may be charged should you engage our services.
Because each and every home is different and there are number of variable factors that are unknown to us at the time of giving you pricing information and because these factors can affect our pricing we can only provide a guide.
We provide price guides as a baseline average cost charged to our previous customers with typical dwelling size and specification so whilst every effort is taken to provide pricing information that is a true representation of what we may charge you for our services you should consider asking us for a formal quote so you can obtain an accurately quoted cost for service.
All pricing information published on this website is subject to change without notification and was correct at the time of publication.
Service and Product offering
A reference to any service or product on this website does not constitute an offer to supply or sell that service or product and does not mean that the service or product is available in all areas or countries. Anyone interested in a specific service or product should contact RID Pest Control for professional advice concerning the availability and/or suitability of any particular service or product within their locality.
Warranties and Liability
While every effort is made to ensure that the content of this web site is accurate, complete, free from errors and current the website is provided “as is” and RID Pest Control makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use.
We do not warrant that the servers that make this website available will be error, virus or bug free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading.
Nothing on this website should be taken to constitute professional advice or a formal recommendation and we exclude all representations and warranties relating to the content and use of this web site.
In no event will RID Pest Control be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this web site or any linked websites.
Access to the website
RID Pest Control does not give any warranty or guarantee as to the availability of this website or that your use of it will be uninterrupted or that the website, the content, our operation of it and/or the server which makes it available are error or virus free. We reserve the right to terminate, suspend or deny you access to the website at any time and for any reason and without giving prior notice.
Links to other websites
The RID Pest Control website may contain links to other websites operated by third parties (“Third Party websites”). RID Pest Control does not endorse, or approve of the operators of Third Party websites, or the information, graphics and material on those Third Party websites (“Third Party Material”).
Subject to any applicable law which cannot be excluded, RID Pest Control makes no warranties or representations:
- regarding the quality, accuracy, merchantability or fitness for purpose of Third Party Material or products or services available through Third Party websites; or
- that Third Party Material does not infringe the intellectual property rights of any person. ANZ is not authorising the reproduction of Third Party Material by linking Material on this website to Third Party Material.
Nothing in this disclaimer notice excludes or limits any warranty implied by law for death, fraud, personal injury through negligence, or anything else which it would not be lawful for RID Pest Control to exclude.
Licence to Use This Website
By using this website you agree to the exclusions and limitations of liability stated above and accept them as reasonable. Do not use this web site if you do not agree that they are reasonable.
Updated: 17 January 2017
Both competitions are run via our Facebook page: RID Pest Control – Ballarat
Facebook Like to Win Competition – Terms & Conditions available here: https://www.ridpestcontrol.com.au/rid/fb/
Customer Christmas Cashback Draw
Open to all RID Pest Control Customers. Commences 01/11/2018 7:00AM AEST and ends 14/12/2018 8:00PM AEST.
A service booked and paid during the promotion period is eligible for a cash back draw entry. Excludes termite treatment services. Available to residential customers only.
Customer will receive cash back in form of cash or visa gift card (to be determined by the winner).
Whilst we understand that fine print is often never read or seldom relied upon our policies are provided here in an effort to assist our valued customers compare our service standards to our competitors. Do they offer such rigorous protections?
If you have any queries, questions or comments with regards to any of the above please contact us.