Privacy Policy

We take your privacy seriously!

When you share information with us we’ll use it exclusively for the purpose(s) you provided it and only for a period of time where you maintain a relationship with us.

Start of Policy

This Privacy Policy governs the manner in which RID Pest Control collects, uses, maintains and discloses information collected from users of the website (“Web Site”). This privacy policy applies to the web site and all products and services offered by RID Pest Control.

What Information We Collect & Hold?

We may collect personal identification information from clients in a variety of ways, including, but not limited to, when users visit our web site, submit quote requests on the web site, and in connection with providing pest control services. In order for RID Pest Control to provide professional services we must collect personal information from clients. This includes information such as name, address, and contact details including phone, mobile phone and email details. Users may, however, visit our Site anonymously.

We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain services offered by us.

We collect personal information you give us:

  • electronically – including our websites (enquiry and contact forms, competition entries etc)
  • during phone calls;
  • whilst delivering and administering our services to our clients; and
  • from forms and other correspondence in writing or electronically.

We do not collect or store any information that is not relevant to the delivery of our services to our existing or prospective clients.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our web site. Non-personal identification information may include the browser name, the type of computer and technical information about a user’s means of connection to our web site, such as the operating system and the ISP used and other similar information.

Web browser cookies

Our web site may use “cookies” to enhance the user experience. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the web site may not function properly.

How we use personal information

RID Pest Control may collect and use a client’s personal information for the following purposes:

  • to provide the services you have requested;
  • to undertake client surveys from time to time to determine your level of satisfaction with our services, with the aim of continual improvement; and
  • to provide you with additional information about pests, products or services that we may be able to offer, payment options and special offers.

We may use feedback you provide to improve our products and services.

We will not sell or rent your information under any circumstances.

We may share or disclose personal information to third parties such as organisations that deliver services in our behalf.  Any third parties involved are under contractual obligations not to disclose your personal information and to use that information solely to deliver services on our behalf, and not use if for any other purpose.

How we store and protect your information

We have put in place practices to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We will destroy or permanently de-identify personal information that we no longer need, where possible.

Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users although we do not store your personal information on our website or any public server.

How to access your personal information

If you want to access you personal information to ensure it remains accurate and up to date you may do so by contacting us:

Write to:
RID Pest Control – Privacy Officer
PO Box 1642
Bakery Hill VIC 3354
Email: accounts[.at.] – replace [.at.] with @

A request for access needs to include a full description of the personal information requested as well as contact details to enable us to verify your identity.


We will review, amend or revise our Privacy Policy and the way we handle personal information from time to time to ensure that our Privacy Policy remains consistent with current privacy legislation.

Your acceptance of these terms

By using this web site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our web site. Your continued use of the web site following the posting of changes to this policy will be deemed your acceptance of those changes.

Our website is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

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Last Updated: 26 July 2020