The RID Experience
RID Pest Control have endeavoured, since our inception, to be leaders in our industry! This is instilled in our mission statement and the logic behind The RID Experience!
Our Mission Statement
RID Pest Control strive to uphold its position as a responsible leader for environmentally conscious and ethical practices through the provision of safe and effective professional pest management solutions. Delivered at a standard above and beyond expectation and with exceptional value.
How do we deliver on our Mission Statement?
RID Pest Control offer to you as our promise, an experience we know goes unmatched – as a customer, what you receive from RID will absolutely and passionately meet the standards of The RID Experience which holds our mission statement as it’s fundamental core.
THE RID EXPERIENCE - Our Promise to you!
Our team at RID Pest pride themselves on delivering exceptional customer service to all of our clients. We aren’t happy unless our clients are happy.
Basically we’ll do what we say we’re going to do!
We get RID or ’em or we come back for free*
Our services include a ‘free service period‘ or warranty where we guarantee that we get RID of ’em
If your pest problem comes back, we’ll come back! Of course, at no further cost to you! This is part of our commitment to achieve complete customer satisfaction and an assurance that we will provide peace of mind and the desired result for our customers.
Aside from delivering a results based satisfaction guarantee, as above, we place a very strong emphasis on providing YOU the BEST SERVICE!
This is no gimmick! It comes from our family values and our passion and dedication to do the best we can at everything we do! RID have a strong dedication to ensuring our long term success by continuing to deliver innovative, safe, effective and environmentally conscious services.
We believe that we set ourselves apart by leading the way in a service focused approach to delivering modern, professional pest management services.
We take note that the average consumer can’t easily assess a good service from a bad one when it comes to responsible, environmentally sound practices, products and techniques so it is our aim to educate our clients around our choices in chemistry and our practices are often explained on the job to our ever keen clients!
Rest assured that if you’d like to hear about the how, why and what then your professional technician will happily spend time sharing their knowledge with you!
We pledge to deliver the very best pest control services in terms of our practices, techniques and choices in chemistry and through this, provide every one of our customers the best service!
Our best service pledge means that we undertake to: adhere or exceed best industry practices; implement and subscribe to industry codes of conduct; embrace innovation; choose and use chemicals in an environmentally conscious manner; keep up to date with industry trends; and, apply more efficient use of technology, tools and materials as they are introduced to market!
We pursue this by ensuring that our staff are participate in ongoing professional development through new product training, attendance at trade breakfasts, conferences, accreditation seminars, and internal training, development and toolbox talks / demonstrations with reps, suppliers and external experts, we also retain an entomologist to help us out in unusual situations.
RID are ethical….. Honesty, integrity, confidentiality and flexibility are key attributes we uphold at all times.
We believe that delivering the best service assures customer satisfaction and we don’t accept anything less!
BEST PRICE GUARANTEE
Our aim is to present tremendous value to our clients by offering the best service at a competitive price.
We’re committed to ensuring that everyone can have the very best in professional pest management service in Ballarat so we strive to offer exceptional prices for the best service thereby delivering tremendous value and avoiding the risk of consumers accepting a lesser service!
We’re so sure about this that we’ll beat any written quote by 10%*
* Excludes commercial work.
COMPETING WRITTEN QUOTATION REQUIRED – COMPARABLE SERVICE TECHNIQUES AND/OR PRODUCTS ONLY, AT THE SOLE DISCRETION OF RID PEST PTY LTD.
If you believe we have not lived up to your expectations or we failed to deliver ‘The RID Experience’ we encourage you to get in contact with us so we can reaffirm our commitment to The RID Experience.
We encourage and happily receive any feedback from our clients. Simply contact us!
* Our general warranty policy contains the nuts and bolts of our warranty and sets out what you can expect from us. It’s available for download here.